Return and damaged item FAQ
Yes, returns and exchanges for change of mind are allowed within 30 days of delivery or pickup, provided the products are in saleable condition with original packaging. A 20% restocking fee will apply. However, free returns and exchanges are available within 24 hours of ordering.
About 90% of the products listed on our website are in stock. If you have an urgent project, we recommend contacting us to confirm availability. If an item is out of stock, our team will notify you.
If an item is unavailable, our team will inform you of the estimated arrival time (ETA) and suggest the closest in-stock alternative. You may also choose to receive a full refund.
Delivery typically takes 5-10 business days after placing an order.
Shipping prices vary depending on the product and location. Please contact our sales team for specific shipping costs.
Any damages must be reported within 48 hours of delivery or pickup. Please complete the claim form for our team to review. Replacements or refunds cannot be processed if the issue is reported after 48 hours.
🚨 Important: Once a product has been installed, it is no longer eligible for a replacement or refund.
For further assistance, feel free to contact our support team.
