Return and damaged items claim form
Fill the information below for returns and exchanges, provided that the conditions are met. Check for conditions below in the FAQ.
Return and damaged item FAQ
Can I return or exchange items in my order?
Yes, returns and exchanges for change of mind are allowed within 30 days of delivery or pickup, provided the products are in saleable condition with original packaging. A 20% restocking fee will apply. However, free returns and exchanges are available within 24 hours of ordering.
Are all products in stock?
About 90% of the products listed on our website are in stock. If you have an urgent project, we recommend contacting us to confirm availability. If an item is out of stock, our team will notify you.
What happens if a product is out of stock?
If an item is unavailable, our team will inform you of the estimated arrival time (ETA) and suggest the closest in-stock alternative. You may also choose to receive a full refund.
How long does delivery take?
Delivery typically takes 5-10 business days after placing an order.
What are the shipping costs?
Shipping prices vary depending on the product and location. Please contact our sales team for specific shipping costs.
What should I do if my order arrives damaged?
Any damages must be reported within 48 hours of delivery or pickup. Please complete the claim form for our team to review. Replacements or refunds cannot be processed if the issue is reported after 48 hours.
🚨 Important: Once a product has been installed, it is no longer eligible for a replacement or refund.
For further assistance, feel free to contact our support team.