Refund Policy
Returning of Goods
Return Policy for Change of Mind or Incorrect Ordering:
We aim to ensure your satisfaction with every purchase. However, if you need to return an item due to a change of mind or incorrect ordering, please be aware of the following conditions:
To be eligible for a return, items must:
- Be complete with all original parts.
- Be in a flawless, saleable condition in the original packaging.
- Be returned within 90 days of purchase.
Refunds and Restocking Fees:
- A 20% restocking fee applies to all eligible returns or cancellations.
- Special orders are non-returnable.
- Items returned between 30-60 days will incur a 25% restocking fee.
- Items returned between 60-90 days will incur a 30% restocking fee.
- No returns are accepted after 90 days.
Additional Freight Charges:
- For items exceeding 20kg in shipping weight, a freight surcharge will apply if returned within 30 days. YT Bathroom will calculate the freight charge, and it is payable by the customer.
Full Refunds:
- Full refunds will be granted for items deemed unfit for purpose or when an alternative cannot be offered.
- Full refunds are also available for items with major faults or defects, in accordance with Australian Consumer Law.
YT Bathroom reserves the right to handle returns on a case-by-case basis and at its sole discretion.
Please contact us if you have any questions about our return policy.
Damaged Goods
Filing Claims for Missing Packages:
Packages Marked as "Delivered" but Not Received:
If your tracking information indicates "delivered," but you have not received your package and there's no evidence of theft, please file a claim within 5 to 15 days of the delivery date. This allows time to verify if it was misdelivered or overlooked.
Packages Presumed Lost (Not Marked as "Delivered"):
If your package's status does not show "delivered" and you presume it to be lost, please file a claim 7 to 30 days after the last tracking checkpoint.